Last updated July 6, 2023.
The Service is available only to individuals who are at least 18 years old, unless a parent or guardian has otherwise accepted on behalf of a minor. If you do not so qualify, do not attempt to register for or use the Service. Navigating Care may refuse to offer the Service to any person or entity and may change its eligibility criteria, at any time, in its sole discretion.
Navigating Care Does Not Provide Medical Advice.
All of the material provided by the Service, such as text, treatments, dosages, outcomes, charts, member profiles, graphics, images, advice, messages, forum postings, and any other material provided by the Service are for informational and educational purposes only and are not a substitute for professional medical advice, treatment, or your own judgment. We encourage you to be careful when using medical information and to always seek the advice of your physician or other qualified health provider with any questions you may have regarding your health and based on your particular circumstances. Content provided on the Sites may not have been reviewed by your physician or other healthcare provider; you should always consult with your provider for an understanding and interpretation of any test results, clinical notes or other material that may be included on the Sites. Never disregard professional medical advice or delay in seeking it because of something you have read from the Service. We do not guarantee or take responsibility for the medical accuracy of the content provided on the Sites, nor can we assume any liability for the content of web sites linked to our Sites.
Neither Navigating Care nor its affiliates, directors, officers, employees, or contractors (collectively, the “Affiliates”) recommends or endorses any specific tests, providers, products, procedures, opinions, or other information that may be mentioned by the Service. Reliance on any information provided by Navigating Care or its Affiliates, by persons appearing on the Services at the invitation of Navigating Care, or by other members is solely at your own risk.
Not for Emergencies.
If you think you may have a medical emergency, call your healthcare provider or 911 immediately. The Sites and Services are for non-emergency purposes only. Do not attempt to access emergency care through the Service or the Sites. The Service is not intended to support emergency or time-critical calls or communications to any type of hospital, medical care facility, law enforcement agency or any other kind of emergency or time-critical care service.
Navigating Care and its Affiliates are in no way liable for such emergency calls or communications. You may not rely on electronic communications for assistance with your urgent medical care needs. Any email or information submission provided on the Sites is not designed to facilitate medical care or emergency medical services.
Rules and Conduct.
The Sites and Service (including without limitation, any content, documents, or other information made available via the Service) is provided only for your own informational purposes. Any unauthorized use of the Service, including without limitation, any commercial use (such as, for example, resale by you or your representatives to third parties), is expressly prohibited.
By way of example, and not as a limitation, you agree not to (a) take any action or (b) upload, post, submit, or otherwise distribute or facilitate distribution of any content (including text, communications, software, images, sounds, data, or other information) using any communications service or other service available on or through the Service, that:
Navigating Care may, at its sole discretion, immediately terminate your access to the Service should your conduct fail to conform strictly with any provision of this section.
Navigating Care has no obligation to monitor the Service, Sites, or any use thereof. However, Navigating Care reserves the right at all times and without notice to monitor, review, retain, or disclose any information as necessary to satisfy any applicable law, regulation, legal process, or governmental (including law enforcement) request.
Third Party Sites.
The Service may permit you to access other websites on the Internet, and other websites may contain links to the Sites. These other websites are not under Navigating Care’s control, and you acknowledge that Navigating Care is not responsible for the accuracy, legality, appropriateness, or any other aspect of the content or function of such websites. The inclusion of any such link does not imply endorsement by Navigating Care or any association with its operators.
The Service makes information of third parties available, including articles, news reports, calculation tools, education materials from pharmaceutical manufacturers and other third parties, and information and data about cancer care, and other data specific to the treatment of individuals (the “Third-Party Content”). You acknowledge and agree that the Third-Party Content is not created or endorsed by Navigating Care, nor any business offering products or services through it. The provision of Third-Party Content is for general informational purposes only and does not constitute a recommendation or inducement for the referral of individuals or the purchase or order of any item or service. In addition, Third-Party Content is not intended to constitute or provide medical advice. You acknowledge that the Third-Party Content provided to Navigating Care is obtained from sources believed to be reliable and that no guarantees are made by the Sites Service or the providers of the Third-Party Content as to its accuracy, completeness, or timeliness. You agree not to hold Navigating Care or its Affiliates or any provider of Third-Party Content liable for any medical treatment decision or other transaction you may make based on your reliance on or use of such data or any liability that may arise due to delays or interruptions in the delivery of the Third Party Content for any reason. If you decide to access any of the Third-Party Content, then you do so at your own risk and subject to the terms and conditions of using such content. You further agree to comply fully with all applicable laws in your dealings with respect to Third-Party Content.
Third-Party Trademarks and Copyrights.
Third-Party Content is the property of its respective provider or its licensor and is protected by applicable copyright law as set forth below. You agree not to reproduce, retransmit, disseminate, sell, distribute, publish, broadcast, circulate, or commercially exploit the Third-Party Content in any manner without the express written consent of the Third-Party Content provider.
THERE IS NO WARRANTY OF MERCHANTABILITY, NO WARRANTY OF FITNESS FOR A PARTICULAR USE, NO WARRANTY OF TITLE, AND NO WARRANTY OF NON-INFRINGEMENT. THERE IS NO WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, REGARDING THIRD PARTY CONTENT AND CLINIC CONTENT.
Health Plan Integration.
THERE IS NO WARRANTY OF MERCHANTABILITY, NO WARRANTY OF FITNESS FOR A PARTICULAR USE, NO WARRANTY OF TITLE, AND NO WARRANTY OF NON-INFRINGEMENT. THERE IS NO WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, REGARDING THIRD PARTY CONTENT AND PLAN CONTENT.
Your Health Records
If you use the Services, you may receive messages, test results and other communications delivered via Navigating Care. Please note, that the health information included in the Services may include health information about sensitive topics, including sexually transmitted and other communicable diseases, drug and alcohol abuse, HIV/AIDS, and mental health services. All electronic medical record information is subject to all state and federal statutes governing the security and confidentiality of medical records.
Please keep in mind that the health information presented through the Services does not include all of the health information available in your permanent medical record. The posting of your health information is limited by the contracts that we have with health care providers and your health plan. Further, information that you provide into the Services may not be added into your permanent medical record.
Messages sent via our Services may be routed to appropriate clinic or health plan staff members and not delivered directly to an individual practitioner (e.g., your physician). Therefore, you should not communicate via the Services if you desire to communicate sensitive information directly with an individual provider.
You agree that all content and materials delivered via the Service or otherwise made available by Navigating Care via the Service including without limitation, all information, software, site design, text, displays, graphics, logos, buttons, icons, images, audio or video clips, service marks brand names, trade dress and trade names and the design, selection, and arrangement thereof (hereafter “Navigating Care Content”), are protected by the United States and international copyrights, trademarks, service marks, patents, trade secrets, or other proprietary rights and laws. Navigating Care retains all right, title and interest in the Navigating Care Content and grants you no right, title or interest in any intellectual property owned or licensed by Navigating Care, including service marks, logos, brand names, trade dress and trade names (“Trademarks”). Except as expressly authorized by Navigating Care in writing, you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit, or create derivative works from Navigating Care Content and Trademarks. However, you may print or download a reasonable number of copies of the materials or content from the Service for your own informational purposes, provided that you retain all copyright and other proprietary notices contained therein. Systematic retrieval of data or other content from the Service to create or compile, directly or indirectly, a collection, database, or directory without written permission from Navigating Care is prohibited.
License to Navigating Care.
Navigating Care has a separate arrangement with your health plan or medical provider in relation to the Clinic Content or Plan Content. The following relates to content other than the Clinic Content or Plan Content (collectively the “Non-Clinic Content”), such as the content that you provide directly to the Service.
By uploading, submitting, or otherwise disclosing or distributing content of any kind at the Sites or otherwise through the Service, you:
When you use our Services, you are consenting to our use of electronic communications to communicate with you. Accordingly, you agree that all agreements can be signed electronically and that correspondence, notices, consents, or other communications that we provide to you electronically satisfy any legal requirements that such communications shall be in writing.
By providing us, your healthcare provider or health plan, with your phone number or email address, you are consenting to be contacted by us at the number or email address you have provided. These communications may be via email, telephone call or text message. If you decide to withdraw your consent certain functionality of our Services may no longer work. You may opt-out of texting communications by texting “Stop”. You may opt-out of phone calls or email correspondence by contacting us using our opt-out form.
We both agree that the only way to end text messages for a specific texting program is to reply STOP. You understand and approve that replying STOP to the Navigating Care texting program may not opt you out of all programs that you are enrolled in with your health plan or your healthcare provider.
In all programs, you may text HELP for help. Text messages may be sent to your mobile number using an automatic dialing system. Message and Data rates may apply. Text messaging may not be available from all carriers.
IF YOU NO LONGER WANT TEXT MESSAGES FROM US, YOU MUST REPLY STOP TO OUR TEXTING PROGRAM THAT YOU ARE ENROLLED IN.
After you send “STOP” to us, we may send you a message to make sure that you no longer want to get text messages from that program. After this, you will no longer get text messages from Navigating Care. If you want to join again, just sign up as you did the first time and we will start sending text messages to you for the programs you have signed up for.
We do not guarantee the successful delivery of text messages by your wireless provider. Messages sent by text may not be delivered if the mobile device is not in range of a transmission site, or if the network is down. Factors beyond the power of wireless carriers may get in the way of message delivery. This may include the terrain, how close you are to buildings, foliage, weather, and your equipment. We and your wireless provider will not be liable for losses or damages that come from:
We are not liable for your use or reliance on the content of any text message.
We can deliver messages to the following mobile phone carriers: Major carriers: AT&T, Verizon Wireless, Sprint, T-Mobile, MetroPCS, U.S. Cellular, Alltel, Boost Mobile, Nextel, and Virgin Mobile. Minor carriers: Alaska Communications Systems (ACS), Appalachian Wireless (EKN), Bluegrass Cellular, Cellular One of East Central IL (ECIT), Cellular One of Northeast Pennsylvania, Cincinnati Bell Wireless, Cricket, Coral Wireless (Mobi PCS), COX, Cross, Element Mobile (Flat Wireless), Epic Touch (Elkhart Telephone), GCI, Golden State, Hawkeye (Chat Mobility), Hawkeye (NW Missouri), Illinois Valley Cellular, Inland Cellular, iWireless (Iowa Wireless), Keystone Wireless (Immix Wireless/PC Man), Mosaic (Consolidated or CTC Telecom), Nex-Tech Wireless, NTelos, Panhandle Communications, Pioneer, Plateau (Texas RSA 3 Ltd), Revol, RINA, Simmetry (TMP Corporation), Thumb Cellular, Union Wireless, United Wireless, Viaero Wireless, and West Central (WCC or 5 Star Wireless). ***Carriers are not liable for delayed or undelivered messages***
If you have any questions about your text plan or data plan, it is best to contact your wireless provider. If you have questions about our Services, please contact Navigating Care at the contact number below.
Texting Privacy & Security
Please update us right away if your mobile number changes. It is your responsibility to give a correct mobile number and to update any changes.
We recommend you use a password to open your mobile device. Text messages may include protected health information (PHI). Since text messaging is unencrypted, there is a risk that this PHI could be intercepted or viewed by third parties, including others who look at your device. When you choose to get text messages from us, you do so at your own risk. The use and disclosure of PHI in text messaging may be governed by other privacy notices, including your health plan’s HIPAA Notice of Privacy Practices.
What type of text messages will I get? Text messages may include one-time or recurring texts. These messages may include information about your benefits, programs, products, services, or tools, or general communications from your care team.
I want to stop receiving text messages, what do I do? To stop receiving text messages for a specific program, reply STOP to the text. If you no longer want any text messages, you must reply STOP to each program you want to end.
If I reply STOP for one texting program, can I stay in another program? Yes.
When you reply STOP to one texting program, you may still get text messages from your other programs.
What if my mobile number changes? Please update us right away if your mobile number changes. It is your responsibility to give a correct mobile number and to update any changes.
What is a personalized text message? A personalized text message may help you take care of your health. These messages may include appointment reminders, educational information or suggestions to help you lower your costs or improve your health. These messages are unique to you and may show medical or mental health conditions. Note that text messages may be seen by someone else who can get into your phone. We suggest that you use a password.
I signed up for text messages, but I did not get one. Why not? Text messaging may not be available from all wireless providers. You may not get a message if your wireless network is down or you are not within a service range. We are not responsible for losses or damages because a text is not delivered, or it’s delayed.
Disclaimer of Warranties.
NAVIGATING CARE, AND ITS AFFILIATES, LICENSORS, AND SUPPLIERS DO NOT WARRANT THAT: (A) THE CONTENT IS TIMELY, ACCURATE, ADEQUATE, COMPLETE, RELIABLE, USEFUL OR CORRECT; (B) THE SERVICE WILL BE SECURE OR AVAILABLE AT ANY PARTICULAR TIME OR LOCATION; (C) ANY DEFECTS, ERRORS, OR OMISSIONS WILL BE CORRECTED; (D) THE CONTENT IS FREE OF VIRUSES, WORMS, OR OTHER HARMFUL COMPONENTS; OR (E) THE RESULTS OF USING THE SERVICE WILL MEET YOUR REQUIREMENTS.
YOUR USE OF THE SERVICE IS SOLELY AT YOUR OWN RISK. THE CONTENT IS MADE AVAILABLE FOR EDUCATIONAL PURPOSES ONLY AND DOES NOT CONSTITUTE PROFESSIONAL ADVICE. PROFESSIONAL MEDICAL AND HEALTHCARE CONSULTATION DEPENDS ON THE PRECISE FACTS OF EACH AND EVERY INDIVIDUAL CASE. THE CONTENT IS IN NO WAY A SUBSTITUTE FOR ANY SUCH PROFESSIONAL CONSULTATION. ALWAYS CONSULT YOUR PHYSICIAN OR OTHER RELEVANT AND QUALIFIED HEALTHCARE PROVIDERS FOR DIAGNOSTIC AND TREATMENT PURPOSES. WE DO NOT ENDORSE, OR RECOMMEND, OR IN ANY MANNER ASSUME RESPONSIBILITY FOR, ANY CONTENT.
SOME STATES DO NOT ALLOW CERTAIN WARRANTY LIMITATIONS, SO THE FOREGOING LIMITATIONS MAY NOT APPLY TO YOU.
Limitation of Liability.
IN NO EVENT SHALL NAVIGATING CARE (OR ITS AFFILIATES, LICENSORS, OR SUPPLIERS) BE LIABLE TO YOU OR ANY OTHER PARTY FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOST PROFITS, BUSINESS INTERRUPTION, GOODWILL, OR OTHER INTANGIBLE LOSSES OF ANY KIND ARISING OUT OF OR CONCERNING THE SUBJECT MATTER OF THIS AGREEMENT, REGARDLESS OF THE FORM OF ANY CLAIM OR ACTION (WHETHER IN CONTRACT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE), FOR YOUR USE OF OR INABILITY TO USE THE SERVICE OR THE CONTENT CONTAINED THEREIN, FOR ANY MATTER BEYOND ITS REASONABLE CONTROL, FOR ANY LOSS OR INACCURACY OF DATA, ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, LOSS OR INTERRUPTION OF USE, COMPUTER VIRUS OR LINE OR SYSTEM FAILURE, OR COST OF PROCURING SUBSTITUTE CONTENT OR SERVICES, EVEN IF NAVIGATING CARE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THESE LIMITATIONS ARE INDEPENDENT FROM ALL OTHER PROVISIONS OF THIS AGREEMENT AND SHALL APPLY NOTWITHSTANDING THE FAILURE OF ANY REMEDY PROVIDED HEREIN. SOME STATES DO NOT ALLOW THE LIMITATION OF CERTAIN DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
Navigating Care makes no representation that the Content is appropriate or available for use in locations outside the United States, and accessing the Service is prohibited from territories where such Content is illegal. If you access the Service from other locations, you do so at your own initiative and are responsible for compliance with local laws.
Integration and Severability.
Copyright and Trademark Notices.
“Navigating Care,” “Navigating Cancer,” as well as page headers, custom graphics, buttons, images, and other content on the Sites, are subject to trademark, service mark, trade dress, copyright, and or other proprietary or intellectual property rights or licenses held by Navigating Cancer, Inc. or its licensors, supplier, or partners. Other trademarks, product names, and company names or logos used on the Sites are the property of their respective owners. Except as expressly authorized, the use or misuse of any trademarks, trade names, logos, images, graphics, or content from the Sites is strictly prohibited.
You may contact Navigating Care at the following address: email@example.com
We are committed to ensuring that our website is accessible to individuals with disabilities. If you need assistance using our website, or assistance with a document on the website or application, we can help you. Please call us toll-free at 1-800-925-4456 or email us at firstname.lastname@example.org
For password help, registration issues, or other general assistance with our website, please call us toll-free at 1-800-925-4456 or email us at email@example.com
This information is available in other formats like large print. To ask for another format, please call us toll-free at 1-800-925-4456 or email us at firstname.lastname@example.org
Navigating Care provides software services to health plans and health care providers. Navigating Cancer does not exclude people or treat them unfairly because of sex, age, race, color, national origin, or disability.
Some plans and healthcare providers may provide free services to help you communicate with your health plan or your healthcare provider. Such as, letters in other languages, or in other formats such as large print, or you can ask for an interpreter. To ask for help, please call the toll-free number on your member ID card or contact your clinic.
If you think you weren’t treated fairly because of your sex, age, race, color, national origin, or disability, you can also file a complaint with the U.S. Dept. of Health and Human services.
Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.
Phone: Toll-free 1-800-368-1019, 800-537-7697 (TDD)
Mail: U.S. Dept. of Health and Human Services. 200 Independence Avenue, SW Room 509F, HHH Building Washington, D.C. 20201