Piedmont Cancer Institute is a patient-centered, comprehensive care practice in Atlanta. They partnered with Navigating Cancer to enable staff to work remotely, improve charting and provide patient care by centralizing their triage and minimizing phone calls in direct patient care areas.
Navigating Cancer’s Triage and Health Tracker solutions were implemented in 2020, while the clinics were managing care during the COVID pandemic. The web-based solution had an immediate impact, allowing the staff to work remotely, while providing exceptional care for patients.
IN REMOTE CARE PARTICIPATION
IN THE FIRST 3 MONTHS
86% OF PATIENTS HAVE REPORTED A SYMPTOM VIA
HEALTH TRACKER’S REMOTE MONITORING SOLUTION,
ELIMINATING THE NEED FOR PATIENTS TO CALL INTO THE CLINIC
OR VISIT AN ED FOR TRIAGE SUPPORT
MORE THAN 4,366 INCIDENTS WERE RESOLVED
IN LESS THAN 3 HOURS,
85% OF THE TOTAL INCIDENT VOLUME,
SHOWING THE VALUE OF MORE COORDINATED AND INTELLIGENT PATHWAYS