Nebraska Cancer Specialists, a member of the Quality Cancer Care Alliance, implemented Navigating Cancer’s patient relationship management platform in 2018. Since then they have leveraged the platform to improve patient care and their care team’s efficiency. They consistently resolve patient issues in a very short period of time and provide their patients with comprehensive and proactive care.
Spotlight: Nebraska Cancer Specialists providing exceptional care
Key Metrics
Nebraska Cancer Specialists has streamlined and standardized the care they deliver:
Symptom-related patient needs are resolved in 2 hours and 16 minutes and 53% of those are resolved in under 60 minutes
Symptoms are evaluated using triage pathways 29% of the time which helps the care team consistently evaluate complex patient issues and act on standing orders for proactive patient care
Of the symptom-related calls, triage nurses estimates the care and interventions they provided helped patients avoid urgent care use by 10.7%
“If we tried to take the Navigating Cancer platform away today, we’d hear serious objections from our nursing team.”
Annie Rudloff, BSN, OCN, Director of Clinical and Quality Programs