Employee Spotlight: Karla Rubio

In this Employee Spotlight, meet Karla Rubio, Senior Patient Support Specialist on our Customer Support team. Karla keeps track of trends & issues that are ongoing with patient calls, assists with patient voicemails and emails, while also creating internal product request tickets. She’s one of our in-house Spanish translators and helps various teams with their translation needs here at Navigating Cancer.

Sit down with Karla Rubio to hear more about her!

What motivated you to start working with Navigating Cancer?

When my mom was going through her medical treatments, she was using a patient portal and when we had issues, the customer support team was very helpful. They made us feel at ease and I wanted to do that for others as well. Having control of at least one thing during these tough times really makes a difference.

What’s the best thing about your job?

The satisfaction and feeling of accomplishment I get after I help a patient register their account or troubleshoot an issue they are experiencing. Hearing how thankful and relieved they are that they can access their (test) results and get peace of mind in these tough times, makes it all worthwhile.

What’s the best thing about working for Navigating Cancer?

One of the best things about working for Navigating Cancer is that we all have the same purpose here and that is to help patients & providers. The second best thing about working for Navigating Cancer is that I get to work everyday with some of the most amazing human beings I have ever met. I think Jenn, Zoë, Lizzy, Isabel, Natalia, Jenny and I make a really good team. We all get along very well and are always ready to help each other with anything that is needed.

What’s the most unique job you ever had before working here?

I worked for our minor league baseball team here in El Paso (TX), The Chihuahuas (yes the mascot is an actual Chihuahua dog). I was in charge of the catering department which would cater meals to the team, parties, and the suites. I met a lot of people and learned a lot, even how to prepare meals for the team. Working crazy 12-14 hour shifts from May to September was very interesting. Everyone would go back to school, back to their regular jobs, and we would all see each other again the next summer. It felt like summer camp!

What can you be found doing outside of work?

Outside of work you can find me hanging out with my dog Porter, spending time with my family, trying new coffee places, spending time at home (I am a homebody!) and as of late, going to the desert and driving UTV’s, as well as exploring more of El Paso, TX.

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