Navigating Cancer is focused on transforming patient care and outcomes. In this Employee Spotlight, meet Jenn Garrido, the Clinic Support Supervisor who works every day to help healthcare professionals and their patients navigate our products.
What do you do at Navigating Cancer?
Over the last two and a half years, I’ve grown from Patient Support Specialist into the role of Clinic Support Specialist Supervisor, where my primary goal is to help guide our customers and their patients navigate our products. This includes managing our growing Patient and Clinic Support team, overseeing our team’s hiring, and providing internal training to the team.
Since you work remotely, tell us a bit about your workspace at home.
About six months into working from home, our CEO and CPO set out on an Excellent Adventure to locally deliver office chairs, desks, monitors, and such, to those who were in need. I received a standing desk and an ultrawide curved monitor for which I am still so grateful. It’s been such an immense help having the right ergonomic tools at home. My setup looks out a window, just like my desk in the office. Besides the standard desk tools, you’ll always find a cup of coffee, tea, and/or popcorn on my desk.
What motivated you to start working with Navigating Cancer?
Before I was working here I was a freelance marketing and social media strategist. While I did enjoy the many creative projects, the flexibility, and the travel, I ultimately seemed to miss having a purpose for helping others in a more meaningful way. Having worked in healthcare prior, I knew I wanted to get back to helping patients in some manner. It was kismet when my partner, who also works here, mentioned that our Support Manager was looking to hire. I’m so pleased to have joined the Navigating Cancer family!
What’s the best thing about your job?
The best thing about my job is knowing that I may have impacted a patient’s health journey, however small that might be. Whether it’s helping patients access their Patient Portal or navigating our healthcare professionals on how to set up their patients on Health Tracker; I simply revel in helping others.
What’s the most unique job you ever had before working here?
If you’ve gone out to get coffee, sat down for a nice meal, ordered some office or craft supplies, needed some medical records, sought help managing your various marketing and social media accounts, wanted to learn how to knit–chances are you’ve met me, ha! I’ve performed a variety of jobs throughout my life, all of them unique in some way or another. Though, I often get asked about working at a knitting store. It’s certainly a curated and personalized retail experience.
What’s the best thing about working for Navigating Cancer?
Do I have to pick just one? One of the best things about working here is knowing that everyone is here for one commonality: to improve patient outcomes. I can clearly see that many of us, (if not all) value Navigating Cancer’s mission. There’s nothing I love more than working with other engaged individuals towards a common goal. It’s heart-swelling!
What can you be found doing outside of work?
If I’m sitting, I’m knitting. Although, most of my family and friends will tell you that I don’t need to be sitting to be seen knitting. I take it with me wherever I go and, most recently, while kayaking. Besides obsessively knitting, I love to venture out and find new trails to hike, as well as, new places to explore, whether that’s locally in the Pacific Northwest or internationally. If I’m not on the trails, you can find this “foodie” mixing up cocktails or learning a new cooking technique. On my bucket list, is to take a culinary course in France!