How Navigating Cancer’s Patient Relationship Management solution helps improve your CAHPS score

Stephanie LinCare Management Solution, Navigating Care, Patient Relationship Management, Patient-centered Care

Patient satisfaction has always mattered, but now practices will actually be measured and paid based on how their patients perceive the services and care provided. For practices participating in the Oncology Care Model (OCM), their patients will receive a Consumer Assessment of Healthcare Providers and Systems (CAHPS) survey from the Centers for Medicare & Medicaid Services as this is one of … Read More

Deliver the Right Information to the Right Patient at the Right Time

Stephanie GingerPatient Relationship Management, Patient-centered Care

Patient Link Feature Spotlight: Patient Education Navigating Care is the premier patient relationship management platform for oncology-specific healthcare delivery. Patient Link, a product in the platform, serves as an electronic gateway for patients to access their own health record and interact with their care team. Patient Link eliminates the barriers to communication to help facilitate shared decision-making. Patients can  be active … Read More

Leveraging Technology to Improve Efficiency and Meet Patient Expectations

Stephanie GingerPatient Relationship Management, Patient-centered Care

Medscape recently published a summary of a recent survey titled, “Digital Divide Between Patients, Physicians Continues” and it caught our attention. They surveyed 1,423 health professionals (including 847 physicians) and 1,103 patients. Of the patients surveyed, 80% of patients believed EHRs make a practice more efficient. Physicians had a much different view. While 90% of physicians surveyed used EHR, half … Read More

Considering a workflow change? Three things will make it a lot easier.

Vivian WestNavigating Care, Patient Relationship Management

Everyone probably agrees that change isn’t easy. And for healthcare, it’s not only difficult, it’s also complex. There are a multitude of barriers to change including overburdened resources, complicated regulatory requirements, lack of incentives and more. Many cancer clinics recognize the need for new technologies and workflows to deliver better care and control costs, but aren’t sure where to start. … Read More

Navigating Cancer Unveils Patient Relationship Management Platform

Stephanie LinNavigating Care, Patient Relationship Management

SEATTLE, Sept. 15, 2016 – Navigating Cancer today announced a groundbreaking new software platform today that enables oncology providers to deliver patient-centered care at scale. The platform is called Navigating Care, and with functionality that goes far beyond that of the standard EMR and patient portal, marks the beginning of a new category of software in oncology: Patient Relationship Management (PRM). Read more … Read More

Patient Relationship Management: A Sure Path to Patient-Centered Care

Gena CookPatient Relationship Management, Patient-centered Care

As cancer care providers know well, the landscape of healthcare delivery is changing in complex and dramatic ways. Two related trends are driving this change: the shift among payers to value-based reimbursement and rapidly evolving patient expectations. As a result, providers are squeezed in the middle. Simply put, you are expected to provide better care at a lower cost — … Read More

Are you ready for the Oncology Care Model?

userNavigating Care, Patient Relationship Management

The Oncology Care Model (OCM), set to start later this year, will transform cancer care for patients undergoing chemotherapy. To many cancer centers, more than a few OCM quality measures will be completely novel. To provide an easier way for providers to implement OCM successfully, we are pleased to highlight the OCM-specific features and functions of Navigating Care, our comprehensive … Read More

An Update from Navigating Cancer

userPatient Relationship Management

Easier Access To All Of  Your Information I’m sure you’ve noticed a big change to the Navigating Cancer Beta Site. There’s a totally new way to navigate the site. Previously, your personal information on Navigating Cancer was accessible in two places – the Share menu and the Manage menu. The Share section contained your profile page (My Page), your private … Read More

Introducing Navigating Cancer

userPatient Relationship Management

What is Navigating Cancer? Navigating Cancer, Inc is a new venture founded by medical and technology veterans. The mission of the service is to empower cancer patients and their loved ones to better manage and navigate their way through the cancer journey. The site will help people learn about various types of cancer, track their daily health and specific cancer … Read More