Improving the early cancer patient experience

Susie BaficoPatient Engagement

The cancer patient journey begins well before the first appointment with an oncologist. In this year’s Advisory Board Cancer Patient Experience Survey, the results focused on what matters most to patients early in their cancer journey, and how providers can deliver better care at those early patient touch points. We reviewed the Advisory Board report with the 2019 survey results … Read More

Don’t ignore the financial impact of a cancer diagnosis

Stephanie GingerPatient Engagement

At the recent Value in Cancer Care Summit, a former bankruptcy judge, Karen Overstreet, addressed the financial toxicity that often comes with a cancer diagnosis. Cancer is overwhelming and confusing and there is often not a lot of transparency about the financial impact. Patients are reluctant to discuss financial concerns with their care team – either out of embarrassment or … Read More

The Importance of Personalized Communication for Cancer Patients

Stephanie GingerPatient Engagement, Patient Relationship Management

A recent study published in the Journal of the National Comprehensive Cancer Network titled “Determinants and Outcomes of Satisfaction With Healthcare Provider Communication Among Cancer Survivors” examined the impact of communication on cancer patients. They found that patients who were more satisfied with the communication with their care team experienced better outcomes. They found that effective, tailored communication can “improve … Read More

The Leukemia & Lymphoma Society And Navigating Cancer Expand Access To Information For Blood Cancer Patients

Stephanie GingerPatient Engagement, Patient Relationship Management

Navigating Cancer’s patient education service, which includes content from validated sources including the National Cancer Institute, will now offer its provider network access to a variety of free resources and services for blood cancer patients. Linking to the LLS website, patients can connect with LLS information specialists, social workers and nurses who work one-on-one with blood cancer patients connecting them … Read More

Does your EMR really do it all? Here are three reasons to consider a patient relationship management platform.

Stephanie GingerMIPS, Patient Engagement, Patient Relationship Management

As the pioneer in patient relationship management, we have long advocated for putting the patient at the center of their care. We also believe that technology plays an important role, as cancer care becomes more complex and the number of stakeholders increases. Care teams need a digital platform that easily facilitates coordinated care to quickly and consistently manage patients when … Read More

Give Patients the Tools They Need to Engage

Stephanie GingerPatient Engagement, Patient-centered Care

Navigating Cancer surveys patients using our patient relationship management tools on an ongoing basis. Here is a summation of what they told us between July and September of 2017. The comments they provided are too numerous to include here, but are largely focused on how important access to information and education is to them and their satisfaction with their care. … Read More

Do more to empower cancer patients

Stephanie GingerPatient Engagement, Value-based Care

Every day Navigating Cancer’s education engine delivers timely, personalized education to thousands of patients and their response is overwhelmingly positive. We work with our network of clinic partners to create a holistic patient experience. One key priority is to ensure patients have treatment-specific information so they are empowered to stay on treatment longer. A recent published study shows that patients who … Read More

Want to succeed in OCM? Invest in patient education.

Stephanie GingerOncology Care Model, Patient Engagement, Value-based Care

Reducing avoidable emergency department visits and hospitalizations There is general agreement among cancer care providers, payers and health IT companies that the Oncology Care Model’s best hope of success is reducing emergency department visits and avoiding unneeded hospitalizations. Since drug prices are mostly fixed, it’s the these costly hospital visits that are a promising area for reducing the cost of … Read More