Piedmont Cancer Institute was looking for a patient management solution that would enable its staff to work remotely, improve charting and provide better patient care by centralizing its triage and minimizing phone calls in direct patient care areas.
Piedmont Cancer Institute took advantage of Navigating Cancer’s Patient Monitoring solution for a single, comprehensive view of processes and procedures. Staff had greater visibility into incoming calls and the ability to streamline communications to help the clinic align practice resources and staff for more efficient operations and onboarding.
Piedmont Cancer Institute implemented Navigating Cancer’s Health Tracker ePRO remote monitoring tool in November 2020, which led to swift and effective patient enrollment across all clinics within three months. Piedmont Cancer Institute saw 96% growth in remote care participation in the first three months alone and more than 4,366 incidents were resolved in less than three hours, representing nearly 85% of the total incident volume — showing the value of more coordinated and intelligent pathways.
As the industry’s leading patient monitoring tool, Health Tracker supports a patient’s health needs by delivering efficient check-ins via text or e-mail and automatically enrolls patients into ePRO programs that are tailored to their specific care journey.
Piedmont Cancer Institute needed a patient monitoring solution that would enable its staff to work remotely, improve charting and provide better patient care by centralizing its triage and minimizing phone calls in direct patient care areas.
Prior to implementing Navigating Cancer solutions, Piedmont Cancer Institute struggled with coordinating care across its disparate locations and lacked the tools to cover duties in another office remotely. Additionally, managing an increased call volume while documenting telephone communications was an inefficient process and often a deprioritized request — they were getting the job done, but documentation didn’t always show up in inpatient charts. A general lack of documented processes and procedures also caused challenges in onboarding and effectively ramping new staff members.
Piedmont Cancer Institute’s patient management goals were to:
Piedmont Cancer Institute implemented Navigating Cancer’s Triage and Health Tracker solutions during 2020, while managing care during the COVID pandemic. The web-based solution proved useful immediately to support a remote working environment, allowing the staff to cover multiple office locations without being physically present in an office. Piedmont Cancer Insititute realized the following objectives:
Once workflows and processes were optimized, Piedmont Cancer Institute implemented Health Tracker’s remote monitoring solution in November 2020 and saw swift and effective patient enrollment across all clinics within three months.
Coordinated and intelligent triage workflows combined with remote monitoring has significantly decreased the need for patients to leave voicemails — further improving the patient experience.